RETURNS & EXCHANGE POLICY
I WANT TO CANCEL MY ORDER, HOW DO I DO IT?
Customers can cancel / alter their order (in exchange for store credit) before the package is shipped or within 24 hours of their purchase from our website (whichever is earlier) by sending us a whatsapp us on +91 8928460822.
Any requests received after the abovementioned period cannot be cancelled.
In any case, we do not offer refund. You can either avail store credit or an immediate exchange on the product purchased (excluding shipping charges, if any).
WHAT IF I WANT TO RETURN A PIECE ONCE I RECEIVED IT?
We understand how busy one gets, and that sometimes what you need some extra time deciding on a product - hence we are happy to offer a very simple and easy 15 days exchange policy to you.
You can conveniently return any item for store credit (excluding shipping charges, if any), within 15 days from the date of delivery
NOTE- To return an item, please drop us a text on +91 89284 60822. Any returns made without informing may not be accepted.
THE PROCESS - ITS A VERY SMALL AND EASY ONE:
- Items should be returned new, unused, and with all MOZAATI packaging and tags still attached
- Please ensure all items are packed securely, to avoid any kind of damage in transit. Incase the products are poorly packed and damage in transit they will not qualify for exchange.
- Once the goods are packed, please intimate us about the same. Our shipping address is:
604 A Wing, Shah & Nahar Industrial Estate, Off Dr. E Moses Road, Worli, Mumbai, Maharashtra 400018
Once your return is received, the quality will be checked. This is subject to your return having met the requirements of being unused and returned within 15 days.
- Please allow a maximum of 12-15 business days for the return process to be completed.
- And viola, we will email / whatsapp you a coupon code for the total amount of the returned product (excluding shipping charges, if any), which can be used for a future purchase. Please note that the validity of such credit voucher codes is THREE months from date of issue, and under no circumstances will the validity be extended.
ONE LAST THING, ARE ALL PRODUCTS LIABLE FOR EXCHANGE?
Please note that all Fragrance / Beauty products and products on sale or using any discount / offer, cannot be returned, exchanged or refunded.
The offer coupon is only valid once, and doesn’t apply on the exchange of any product.